Refund Policy

Compliance software is bought under deadline pressure, and we would rather refund a purchase than keep money from someone the product did not help. The policy is deliberately simple.

Starter (one-time purchase)

Full refund within 14 days of purchase, for any reason. Email support@annexwise.com with your payment reference (shown at checkout and in your licence email) and we will process it promptly. Your licence key is deactivated on refund.

Growth (annual subscription)

Full refund within 14 daysof the first payment. After that, you can cancel renewal at any time and keep access until the end of the paid year; renewal payments are refundable within 14 days of being charged if the new term’s features have not been used.

EU consumers

If you buy as a consumer in the EU/EEA, you have a statutory 14-day right of withdrawal. Nothing in this policy limits it — our voluntary policy above is at least as generous, and where our payment partner acts as merchant of record its refund handling applies alongside it.

How refunds are paid

Refunds go back to the original payment method, normally within 5–10 business days depending on your bank. The free assessment needs no refund — it is free, and everything it produces on screen stays yours.